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启动、预览或转换失败时，怎样安全排查？
先保留资料
记录错误、Windows 和软件版本，检查磁盘空间及文件权限。重新打开后核对保存结果，不直接删库或清空工作区。未保存内容可能无法恢复；误删项目先查看「最近删除」。
文件无法处理
确认原文件能在对应软件中打开，再检查格式、密码和本机组件。清单核对表头与报表配置；扫描 PDF 没有可提取文字时，先完成 OCR 再转换。
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发送至 support@jiyongtai.com，说明软件版本、操作步骤和错误提示。请隐去真实工程资料、个人信息、文件路径和账号凭据；需要样例时，使用不含敏感信息的少量文件。